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Store Policies

Our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

Contact us at orders@mdsom.org or call (423) 478-7011 anytime.

  1. If materials are damaged when received, they are to be returned immediately for replacement.
  2. If materials do not meet the need of the purchaser and are unused, they can be returned within three days of being received. 

If you are needing to return item(s), please review our Shipping and Returns policy.